Laurentian Bank of Canada acknowledged falling short of its financial targets for 2023, signaling a significant task for its new CEO, Eric Provost, in turning things around.
The bank's profits took a hit due to the substantial expenses linked to a major technical disruption that occurred in September, disrupting various services accessible to customers, along with costs incurred during a strategic review. Despite actively seeking potential buyers for parts or the entirety of its businesses, the Montreal-based bank did not receive appealing offers and opted to retain its independence.
During the disruptive period, the board ousted former CEO Rania Llewellyn, installing Provost in her place, and also witnessed the resignation of the chairman.
Under Llewellyn's leadership two years ago, Laurentian had charted an ambitious strategic plan with lofty goals for earnings growth, cost reduction, operational leverage, and return on equity. However, in 2023, the bank fell short on all four fronts, prompting plans to reassess these objectives in the upcoming year as part of a strategy overhaul.
In the quarter ending on October 31, the bank reported an adjusted profit of $1 per share, significantly below the $1.16 average estimated by analysts in a Bloomberg survey. Nevertheless, provisions for credit losses were slightly lower than anticipated, totaling $16.7 million.
The bank disclosed that the technical disruption incurred a cost of nine Canadian cents per share on a pretax basis. Overall, non-interest expenses surged by approximately 13 percent in the fourth quarter, largely attributed to restructuring and strategic review expenses.
As part of the bank's streamlining efforts, an additional pretax charge of $6.5 million is anticipated in the current quarter, aiming to yield annual savings of $8 million before income taxes.
CEO Eric Provost emphasized a commitment to rebuilding customer trust, enhancing operational efficiency, and refocusing the bank's primary activities to deliver optimal value to customers.