The Ticketmaster application is visible on an iPhone.
Ticketmaster has disclosed a significant data breach affecting customer information provided to the company, calling it a "data security incident." The breach involved unauthorized access to a cloud database managed by a third-party data services provider. The incident occurred between April 2 and May 18, 2024, and Ticketmaster identified the breach on May 23, 2024, confirming that some customers' personal data may have been compromised.
The impacted database contained personal details of customers who purchased tickets for events in Canada, the United States, and Mexico. This includes potentially exposed information such as email addresses, phone numbers, encrypted credit card data, and other personal details provided to Ticketmaster.
In response, Ticketmaster has initiated outreach efforts via email or mail to notify customers believed to be affected. The company is actively collaborating with external experts to investigate and address the breach. Additionally, Ticketmaster has been in cooperation with U.S. federal law enforcement agencies and is working closely with credit card companies and banks to manage any potential risks stemming from the incident.
Despite reaching out for clarification, CTVNews.ca did not receive specific answers from Ticketmaster regarding the number of affected customers or details about cooperation with Canadian authorities. Instead, Ticketmaster directed inquiries to its official press release.
To safeguard against potential fraud or identity theft, Ticketmaster advises affected users to monitor their bank accounts closely and promptly report any suspicious activities to their financial institutions. For Canadian customers impacted by the breach, Ticketmaster is offering identity monitoring services through TransUnion.
