Hundreds of Amazon packages mistakenly shipped to U.S. woman's home for over a year. KGO via CNN Newsource
For over a year, a woman in San Jose found herself at the center of an Amazon shipping mess that turned her carport into a warehouse. Large boxes—hundreds of them—kept arriving at her doorstep. She didn’t order a single one.
The problem? A mysterious overseas seller abusing Amazon’s return system, and a platform unable to step in quickly.
Packages With No End in Sight
Kay (not her real name) says the boxes started arriving unannounced and never stopped. Packed inside each one? Faux-leather car seat covers from a Chinese seller listed as “Liusandedian” on Amazon.
“I’ve refused more deliveries than I’ve received,” Kay told ABC 7’s 7 On Your Side. Her driveway, doorstep, and even mail access were blocked by these never-ending shipments. And it wasn’t just an inconvenience—her 88-year-old disabled mother couldn’t even safely enter the house.
One Seller, Many Angry Customers
Turns out, Kay’s address had been falsely listed as the return address for customers trying to return faulty or ill-fitting seat covers. Many buyers claimed the items didn’t fit and were told to send them back—at their own cost.
One customer shared, “It’s going to cost me $124 to return this!” Another waited weeks for a refund that never came.
Amazon’s return policy clearly states that sellers must either:
Provide a valid U.S. return address
- Issue a returnless refund
- Offer a prepaid international return label within two days
If they don’t respond in time, Amazon can refund the customer and charge the seller. But in this case, customers paid, got stuck with return fees—and Kay’s home became the dumping ground.
Amazon Promised Help—Then Ghosted
Over the year, Kay says she contacted Amazon at least six times. Each time, she was assured the issue would stop. She was promised follow-ups, given a $100 gift card, and told someone would reach out. But the packages kept coming—month after month.
Worse, Kay says Amazon’s solution was to “donate or give away” the items, or return them herself to USPS or FedEx. “Why is it my responsibility?” she asked. “I didn’t order any of this.”
Amazon denies suggesting she ship the boxes back herself.
Thousands of Dollars and No Website
Kay estimates the unwanted deliveries amount to thousands of dollars in return costs—costs customers unknowingly pay when they mail these items back to her.
To make matters worse, Liusandedian has no customer service contact, no official website, and over 40% one-star reviews on Amazon. Many reviewers complained about not getting their refunds or receiving the wrong products.
Amazon Finally Steps In
After months of frustration, Kay reached out to 7 On Your Side. That finally got Amazon’s attention.
In a statement to ABC 7, Amazon said, “We’ve apologized to the customer and are working directly with her to pick up any packages while taking steps to permanently resolve this issue.”
And after more than a year of pleading for help, the company finally cleared all packages from her property this week.
“It’s Been Hell”
“I couldn’t even get my mother inside the house,” Kay said. “It’s just been another form of hell.”
But now, with the boxes gone and Amazon taking action, Kay says she finally feels heard. “I am so eternally grateful,” she told 7 On Your Side. “After a year of trying to get someone to listen, it was such a relief.”
