WestJet has informed both its staff and the public about a recent issue affecting its internal systems and mobile app due to a cybersecurity breach. (Darryl Dyck/The Canadian Press)
Calgary-based airline WestJet has confirmed a cybersecurity breach affecting its internal systems, warning both the public and employees of potential interruptions in service. Despite the breach, the airline reassured travellers that all flights and core operations remain safe and on schedule.
In an online statement posted Sunday, WestJet acknowledged that users trying to access its app or website may face occasional glitches or errors. The airline is actively working to assess how serious the breach is and what impact it may have.
While operations continue smoothly, many customers have reported problems logging into WestJet services. In response, the airline issued a press release Friday stating that access to some of its digital services had been restricted due to the ongoing issue.
To handle the situation, WestJet has assembled a dedicated internal response team. The team is working closely with law enforcement and Transport Canada to investigate the breach, contain it, and reduce any possible damage.
WestJet also stated it is speeding up efforts to protect personal and sensitive data. In the same message, the airline expressed regret over any inconvenience caused by the service disruptions and thanked its customers for their patience.
Be Careful with Personal Information, WestJet Warns
WestJet emphasized that it’s still early in the investigation and that many details remain unclear. However, the airline promised to keep the public informed as more information becomes available. In the meantime, it advised customers and employees to be cautious about sharing any personal data online or through WestJet platforms.
By Saturday morning, the airline gave another update. While still trying to understand the full impact of the breach, WestJet confirmed that its flight operations were running normally and had not been affected by the cybersecurity issue.
CBC News contacted the airline to ask more specific questions—such as how many people were affected and whether any private information was compromised. A WestJet spokesperson responded early Saturday afternoon, repeating earlier statements and confirming that the breach had impacted access to certain services and software tools.
Although the full scope of the attack is not yet known, the airline continues to monitor the situation closely. Officials are working around the clock to secure systems, investigate the cause, and prevent further issues.
For now, WestJet encourages all users to remain alert, check for updates, and avoid clicking on suspicious links or sharing sensitive information until the situation is resolved.
